Returns and Exchanges

Qualified Returns 

We accept all returns on full priced items. Qualified returns are always accepted at our retail store in downtown Boise located inside the Warehouse Food Hall located at 370 S Eight Street, Boise ID 83702. Just bring the product to us and have your order number ready. 

For qualified orders that are not able to make it to our retail store, you can initiate a self serve return through a customer account profile at https://account.idaholivin.com

The cost of return shipping will be deducted from the refund amount, to bypass this bring it in person to our retail store

Exceptions / non-returnable items

Unfortunately, we cannot accept returns or exchanges on sale items, gift cards or custom products (such as special orders or personalized items)

Exchanges

Exchanges are accepted on all non-sale items and may be accepted on sale items depending on if we can get the desired size

For exchanges you can come to our retail store downtown as well, if you would like to guarantee that the new size is in stock send us an email before hand and we will pull it aside. 

If you are not able to make it to our retail store, you will also initiate a self serve return through a customer account profile at https://account.idaholivin.com.

Just let us know in the notes section of the return request that you would actually like to exchange the item and request your new desired size

You can always contact us for any questions regarding returns or exchanges at contact@idaholivin.com

Our Guarantee

Quality isn't just a concept at Idaho Livin, it's a reality - and our product embodies that. As always, we're committed to you loving what you buy. If you're not absolutely thrilled with our product, we'll refund your money or send a replacement. We appreciate your feedback.. it helps us continually improve and better serve you. You're not just any customer, you're part of the Idaho Livin family.