Script ponytail hat

1. General Information

What materials are used in your products?
All our products are made from high-quality materials. For detailed information on each product, please refer to the product description section.

How should I care for my Idaho Livin apparel?
We recommend machine washing in cold water with like colors and tumble drying on low. Avoid using bleach and iron on low heat if needed.

2. Sizing and Fit

How do I find the right size?
Please refer to our size guide available on each product page. If you're unsure, feel free to contact our customer service team for assistance.

Do your products run true to size?
Our products generally run true to size. For any specific sizing concerns, please check the product description for additional information.

3. Ordering and Payment

Can I customize a product?
Yes, we offer customization on select products. Contact us here with your specific needs and we will be in touch soon.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods as listed during checkout.

4. Shipping, Delivery, and Pickup

How long will it take to receive my order?
All products are made to order and you can expect to receive your order within 3-5 business days.

Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package.

Do you offer local pickup?
Yes, if you live in the Boise area, you can choose local pickup at checkout. You will receive an email notification when your order is ready for pickup at our headquarters.

5. Returns and Exchanges

What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition. For more details, please visit our Returns page.

How do I initiate a return or exchange?
Contact our customer service team with your order number and reason for return. We will guide you through the process and provide a return shipping label.

Quality isn't just a concept at Idaho Livin, it's a reality, we're committed to you loving what you buy. If you're not absolutely thrilled with our product, we'll refund your money or send a replacement. We appreciate your feedback.. it helps us continually improve and better serve you. You're not just any customer, you're part of the Idaho Livin family.